Privacy Policy

1. Information We Collect

Personal Information

When you use Soundmind, we may collect:

• Email address for account creation and communication
• Name and profile information you choose to provide
• Account preferences and settings
• Communication history with our support team

Voice Data

Our core service involves analyzing voice patterns to provide emotional insights. We collect and process voice recordings that you voluntarily submit for analysis.

Usage Information

• Device information (browser type, operating system)
• Usage patterns and feature interactions
• Log data including IP addresses and timestamps
• Analytics data to improve our services

2. How We Use Your Information

We use the information we collect to:

• Provide our services: Process voice data to deliver emotional insights and mood tracking
• Improve our platform: Enhance accuracy and develop new features
• Communicate with you: Send important updates, notifications, and support responses
• Ensure security: Protect against fraud and unauthorized access
• Comply with legal obligations: Meet regulatory requirements and legal requests

3. Voice Data Processing

Local Processing

Most voice analysis occurs directly on your device using advanced AI models. This means your voice data typically never leaves your device.

Cloud Processing

When cloud processing is required for advanced features:

• Voice data is encrypted using AES-256 encryption
• Data is processed immediately and not stored long-term
• All processing occurs in secure, HIPAA-compliant environments
• Voice files are automatically deleted after analysis completion

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

Service Providers

We work with trusted third-party providers who help us operate our platform. These partners are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will provide notice before your data becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict authentication and authorization protocols
• Regular Audits: Ongoing security assessments and penetration testing
• Employee Training: Comprehensive privacy and security training for all staff
• Incident Response: Rapid response procedures for any security events

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Restriction: Request limitation of processing activities

To exercise these rights, please contact us at privacy@getsoundmind.com.

7. Data Retention

We retain personal data only as long as necessary:

• Account Data: Retained while your account is active
• Voice Data: Processed immediately and deleted unless you choose to save insights
• Usage Data: Retained for up to 2 years for analytics purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, including Standard Contractual Clauses and adequacy decisions where applicable.

9. Children's Privacy

Soundmind is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: